Return & Refund Policy

Returns & Refunds Policy

Last updated: 14 August 2025

At Gym Plates, our goal is to ensure you’re completely satisfied with your purchase of weight plates, lifting gear, and accessories. If an item isn’t quite right, we’ll work with you to resolve the issue quickly and fairly.

1. Return window

  • You have 30 calendar days from the day you receive your order to request a return.

  • For non-faulty returns, goods must be unused, in their original packaging, and in a resalable condition.

2. Items that cannot be returned

The following are non-returnable:

  • Electronic or physical gift cards;

  • Personalised or custom-manufactured items;

  • Clearance or “final sale” products clearly marked as such.

3. EU 14-Day Cooling-Off Rights

If you are located in the EU, the Consumer Rights Directive grants you the right to cancel your order within 14 days of receiving it. You will receive a refund including standard outbound delivery fees (if charged). You are responsible for the cost of returning goods unless they are faulty or incorrect. Goods must be returned in the original condition.

4. Faulty, damaged or incorrect items

Your statutory rights under the Consumer Rights Act 2015 apply. If your goods are damaged, defective, or not as described, notify us within 48 hours of delivery (include photos where possible).

If a fault is reported within 30 days, you may request a refund. After 30 days, we will first offer a repair or replacement.

5. How to initiate a return

Contact our support team before returning any items to receive a Return Authorisation and full instructions. For heavy plates or bulk orders, we can arrange a collection service if required (charges may apply unless the goods are faulty).

6. Refund timeline

Once we have received and inspected your return, we will confirm approval. If approved, refunds are processed back to the original payment method within 5–7 working days.

7. Exchanges

We can exchange faulty products for the same model or arrange a suitable alternative if agreed. For different products or weights, please place a new order.

Returns contact details: