Shipping Policy

Shipping Policy

Last updated: 14 August 2025

We want your delivery experience to be smooth and reliable. This policy explains where we deliver, how long it takes, and what to expect.

1. Delivery coverage

We ship throughout the UK mainland, most of Europe, and select international destinations. Costs and availability are shown at checkout.

2. Processing times

  • Orders placed Mon–Fri are usually processed within 1–2 working days of payment clearance.

  • Weekend and bank holiday orders are processed the next working day.

3. Delivery speeds (after dispatch)

  • Standard UK: 3–5 working days

  • Express UK: 1–2 working days

  • European: 5–10 working days

  • International: Varies by destination and customs

Heavy or bulk orders, such as full plate sets, may require specialist couriers or pallet services. Standard kerbside delivery applies unless stated otherwise.

4. Shipping costs & promotions

Charges are calculated at checkout by weight, size, and destination. Free UK delivery may be available for qualifying orders over a certain value when advertised.

5. Tracking & order updates

You will receive tracking details once your order ships. Multi-package orders may arrive on different days.

6. Delivery issues

Report damage within 48 hours of receipt with photographic evidence. Missed deliveries should be rearranged directly with the courier.

7. Address amendments

We can update delivery addresses before dispatch only. After dispatch, changes must be handled with the courier.

Delivery contact:
Email: support@gymplates.co.uk
Mobile: +44 7456555672
Landline: +44 1514539990